Returns policy
We accept returns within 15 days, starting from the day your order was delivered.
Returned items must comply with our returns policy:
- Items must be returned unworn, undamaged, and unused, with all tags attached and the original packaging included
- It must be returned with the tag in its original position
Please be careful when trying on your purchases and return them in the same condition you received them. Any returns that do not meet our policy will not be accepted.
To create a better shopping experience for our customers, we offer a flexible returns policy. We monitor the number of returns and reserve the right to close your Spider Hoodie account or restrict future orders if your return behavior is in breach of our Returns Policy. Read our Terms & Conditions.
Refunds
Orders can be canceled within 24 hours from the moment you order. We will charge a restocking fee of 4.99 USD on this cancellation.
Once your return has been received by our brand, it can take up to 6 calendar days to process. When your return has been accepted, your refund will be processed to your original payment method, excluding any delivery costs. Refunds can take up to 14 days to show in your account, depending on your payment provider.
We do not guarantee cancellation of orders during any period and we reserve the right to process your order. Email us at support@spiderofficial.us to cancel your order.
Orders can be changed within 24 hours from the moment you order.
You cannot get a refund except if you have the following case:
- You do not receive your order at all.
- It has not been 24 hours since you placed the order!
We do not guarantee variation of orders during any period and we reserve the right to process your order. Email us at support@spiderofficial.us to change your order.
To track the return of your package, use the order Number. Or check the status of your return by going to Orders & Returns in your account. If you placed your order as a guest and want to track your return. Email us at support@spiderofficial.us.